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Profile Summary:

Plan manager will provide Plan Sponsor, TPA and Advisor service support for Corporate and TEM unbundled customers via inbound toll free lines.

Profile Description:

* Serves as primary customer contact via 800# for specific sponsored plans

* Resolves service and plan administration issues through direct contact with Sponsors, other customers and internal functional units (money in, money out, technical services)

* Participates in relationship management with Plan Sponsors and customers.

* Contributes to product development and process improvement efforts

* Identifies and assists with plan retention opportunities with Sponsors, Advisors and TPAs.

* Other duties as assigned

Knowledge & Experience:

* Bachelor's degree in Business Administration or equivalent

* 3 to 5 years equivalent work experience in Defined Contribution administration are required.

* FINRA Series 6 required

* Customer Services experience/skills

* Excel, Word and Outlook and must also quickly learn Voya proprietary systems.

* Knowledge of the EASE record-keeping systems is preferred.

* An understanding of contribution and/or distribution processing desired but not mandatory.


Critical Skills

At Voya, we have identified the following critical skills which are key to success in our culture:

* Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.

* Critical Thinking: Thoughtful process of analyzing data and problem solving data to reach a well-reasoned solution.

* Team Mentality: Partnering effectively to drive our culture and execute on our common goals.

* Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.

* Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

Learn more about Critical Skills.

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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