Overview Triumph Group designs, engineers, manufactures, repairs and overhauls a broad portfolio of aviation and industrial components, accessories, subassemblies, systems, and aircraft structures. We partner with original equipment manufacturers (OEMs) and operators of commercial, regional, business and military aircraft worldwide, to provide products and services that solve their hardest problems. So, whatever the part, component or complexity of assembly, Triumph Group is committed to quality, service and meeting the specialized needs of each customer. Triumph Integrated Systems provides a full range of integrated solutions for aircraft manufactures around the globe. We partner with key manufacturers to produce crucial components, systems and subsystems required to help maintain a competitive and technological advantage. We provide design, development and support of internally designed components, subsystems and systems, as well as production of complex assemblies using external designs. Based in Windsor, CT, Triumph employs approximately 120 personnel. The Company's key products and services include design, development, manufacture and support of highly engineered mechanical actuation and components for fixed wing and rotary commercial and military aircraft and military systems. We are seeking a Program Manager who will be responsible for customer communication and relationships. Serves as the primary link between the customer and site level leadership to ensure communication of status and potential problem areas while advising on how to mitigate those concerns. Responsibilities * Is the primary point of contact with customers, communicating with them regarding the schedule and other issues on an on-going basis. Acts as voice of the customer within the organization. * Manages relationships with the customer base fostering an environment where complex problems are solved in a manner that instills trust and respect for all parties. * Responsible for establishing and maintaining the contractual and commercial relationships with customers. Communicates requirements within the organization. * Partners with internal teams to provide documentation, information and guidance on impacts of difficulties and/or delays to delivery schedules. * Accountable for price, cost, inventory, quality, and delivery as it relates to assigned customer base. * Tracks, monitors, and reports program performance using program management tools. * Develops and executes program presentations for both internal and external customers as well as summary documents for leadership review. * Participates in make/buy discussions, balancing the needs of the customer and goals of the company. * Develops and executes an effective strategic plan to manage customer relationships. * Leads multi-disciplinary teams (sometimes across multiple sites) to execute programs in accordance with quality, schedule, and cost commitments. * Responsible for accurately identifying customer demand for long-term forecasting and SIOP business planning. * Monitors external and internal environment for development of new market segments and informs customers of new developments in our product line or production capabilities * Furnishes advice, counsel, and general staff support to all departments in relation to program management. * Attends customer conferences, meetings, and events. * Contributes to team effort by maintaining a positive outlook * Responsible to utilize ERP system for transactions and analysis. * Complies with all company policies and procedures, including safety requirements * Other duties as assigned to ensure customer needs are met. Qualifications * Bachelor's degree in engineering (preferable) or business management * Master's degree in business, marketing, or a related field a plus * PMP certification a plus * Five (5) years manufacturing industry experience * Three (3) plus years' experience as a program manager in highly regulated industry, aerospace industry experience a plus * Experience with military contract proposals a plus * Customer focus * Ability to work in a fast-paced environment * Strong business acumen * Excellent time management skills * Ability to travel domestically and internationally with short notice * Candidate must have the right mindset to lead the organization in accomplishing goals and timely delivery of internal as well as external commitments. Associated topics: chief program officer, cpo, manage, manager, management, monitor, product manager, project manager, relationship manager, task
* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.