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What you will do
The standard function of the position isto provide quality supervision and training to all Technical Representatives, inthe areas of service, inspection, and service installation.
How you will do it
* To supervise and train Technical Representatives to beproficient in the following areas:
* To exhibit effective customer service skills, byconsistently communicating with the SRC/District dispatcher, Districtmanagement, and our customers to ensure complete customer satisfaction.
* To read and understand complicated blueprints,diagrams, schematics, submittals, software/systems programs, andoperation/product manuals. Understand the importance of providing qualityservice and inspections.
* Required to lift and carry equipment and tools whichmay weigh over forty (40) pounds. Working environment may involveclimbing ladders and scaffoldings with equipment, upwards to forty (40)feet. May require working from a variety of mechanical lifts. Capable ofworking in cramped work spaces such as ducts, crawl spaces aboveceilings, etc.
* To adhere to all OSHA and SimplexGrinnell safetypolicies and procedures.
* To assist the District PSR to competitively price andsell Preventative Maintenance Agreements.
* To assist the District E-Serv to competitively quoteequipment, peripheral devices, and labor for inspection deficiencies andother customer requested service work.
* To complete mileage and monthly vehicle reports intimely manner. Maintain accurate truck inventory to ensure timelyresponse to customer's needs.
* Assist the Service Manager to ensure allTechnicians/Inspectors provide the required monthly documents forEH&S compliance.
* Service Activities
The Technical Representatives Supervisor will train and develop TechnicalRepresentatives to:
* Properly receive service calls from dispatcherssupplying a brief description of equipment/system malfunction.
* Contact the designated customer representative andascertain the degree of severity of equipment/system problem.
* Identify and meet the customer's expectation(s).
* Follow prescribed troubleshooting procedures and referto technical manuals, parts manuals, change notices/bulletins, etc., inorder to diagnose and repair equipment/systems.
* Diagnose hardware problems and replace defectiveequipment as required.
* Access software in order to correct programmingproblems.
* Ensure that all assigned service calls are completedand have achieved 100% customer satisfaction. All work performed wheneverpossible, should be reviewed with the customer.
* Complete Service Acknowledgement (WOM) with propercoding through communicating devices and hardcopy. Obtain customersignature after completed service call assignment.
* Assist on-call Technicians, as necessary, to ensureafter-hours calls are covered by a Technician.
* Inspection Activities
The Technical Representatives Supervisor will train and develop TechnicalRepresentatives to:
* Utilize a pre-planned schedule to ensure that allcustomer inspections are completed on a timely basis.
* Follow instructions/checklist located inside theinspection manuals.
* Complete all required functionality testing andpreventive maintenance of systems and system peripherals.
* Immediately contact branch management and ourcustomers regarding any errors and/or deficiencies that may affect ourCustomer Service Agreement.
What we look for
* High School Diploma or Equivalent
* Two years Associates Degree in a technical field suchas computers, electronics or equivalent industry experience. Ten yearsdirectly related experience servicing industry related equipment.
* Must be proficient in the use and application ofpersonal computers including Windows.
* Possess working knowledge of test equipment such asmultimeters, digital analyzers, battery analyzers, frequency meters,decibel meters, and communicating devices.
* Must have valid drivers license.
* Possess strong communication skills both verbally andwritten.
* Exhibit the ability to listen attentively in order tomeet the needs of the customer.
* Must obtain and retain any licenses that are requiredby National, State, and local codes.
* Must possess and retain NICET level III Certificationwithin three years of hire.
* May be required to travel.
This role requires a minimum ofa Connecticut L6 Limited Electrical Journeyperson License.
Who we are
At Johnson Controls, we're shaping the future to create a worldthat's safe, comfortable and sustainable. Our global team creates innovative,integrated solutions to make cities more connected, buildings more intelligentand vehicles more efficient. We are passionate about improving the way theworld lives, works and plays. The future requires bold ideas, anentrepreneurial mind-set and collaboration across boundaries. You need a careerfocused on tomorrow. Tomorrow needs you.
Johnson Controls isan equal employment opportunity and affirmative action employer and allqualified applicants will receive consideration for employment without regardto race, color, religion, sex, national origin, age, protected veteran status,status as a qualified individual with a disability, or any other characteristicprotected by law. If you are an individual with a disability and you need anaccommodation during the application process please email ...@Tyco.com

* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.

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